A family disappointed by a planned trip disneyland paris turned into a “nightmare”.
Chelsea McMillan booked a trip to the theme park as a surprise for her six-year-old daughter’s birthday, Monday 12 December with easyJet from Glasgow-Paris.
But an hour before they took off, Ms McMillan received a text message saying the easyJet flight had been canceled due to bad weather. Glasgow Live reports.
easyjet Instead, they offered to fly in from Bristol on the same day, on the condition that they could go there themselves.
They accepted and embarked on the seven-hour journey to Bristol. But once at the airport, they found another three-hour delay – and then their flight was cancelled.
The McMillans were forced to pay for an overnight hotel stay before returning to Scotland the next day, missing their trip entirely in the process.
Ms McMillan told Glasgow Live: “We planned the whole trip to surprise Aria. We showed her a video of Elsa that morning and told her she was coming to Disneyland to meet all the other princesses. She was so excited.”
But she explained the trip turned into a “nightmare” as both flights were cancelled, and easyJet representatives “wouldn’t have helped us at all” with accommodation. “We’re basically left to figure things out on our own,” she said.
She added: “It was just a horrible experience. Aria was so devastated because she had just been told she was going to Disneyland and wasn’t actually going.”
The family tried to get money back for what they had spent on airfare, accommodation and food but were told there would be no compensation as the flight was canceled due to bad weather.
Ms McMillan said: “It was basically two full days of travel for nothing. We were told we would not be able to recover any money due to the weather, but the flight from Bristol to Paris was not affected by the weather.”
“Handling their customer service has been terrible,” she continued. “One guy even hung up on me when I was trying to explain our situation. We only flew to Bristol because they told us we could get to Paris from there and now we have to pay for it ourselves.”
The family also claimed that easyJet would not refund their return flight from Paris, which they could not take because they had never been to the French capital.
A spokesman for easyJet said: “We are very sorry for the experience Ms McMillan experienced last week due to adverse weather conditions which disrupted the airline’s flight schedule.
“While this is out of our control, we will do everything possible to help affected customers and offer the option of free transfers to alternative flights or get a refund, and provide hotel accommodation and meals for those in need, and extend our support to any customers Advise whoever booked their own and they will be reimbursed.
“As the weather affected all airlines, we knew there were limited options on some routes at this time, so Ms McMillian diverted her flight from Bristol, which was also unable to operate due to the weather.
“As there were no seats available on the flight from Bristol to Glasgow, they were then transferred to a flight from Bristol to Edinburgh. The safety and wellbeing of our customers and crew is easyJet’s top priority, While the weather is beyond our control, we fully understand the difficulties this will cause and we apologize for that.
“We take our consumer responsibility seriously and we have refunded Ms McMillan’s return flight from Paris to Glasgow, which she was unable to take, and are reimbursed for their onward travel to Glasgow, as well as their fuel in Bristol and hotel accommodation costs.
“As Ms McMillan transferred her canceled flight free of charge and then traveled with us from Bristol to Edinburgh, she was not required to be refunded for her outbound flight under the rules.”
